It works. I thought mine was broken too. My daughter showed me; you just have to hold the on button down longer than you would think. It works like magic on my sagging, wrinkles and clarity. Although the later might be from a new charcoal scrub.---- After using this on and off for about 9 months, the dark spots on my forehead and jawline are completely gone. I cant believe it.
--- Update
So Ive had this device almost 2yrs now and it still works like a charm. Even when Im lazy or busy and stop using it for a couple months, I notice a big difference in my skin so I keep "running" back to it. After consistent use of 2xs a day, morning and night with my best serums, its astounding the difference in as little as a week. I wish I could be a super steady consistent user, but alas Im just not that person. If I was, I wouldnt have to do this constant "catch up" and could really reap the rewards this little device has to offer. I am thinking of buying a second one just in case mine finally decides to stop working. I dont want to be without it.
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